Euphoria Telecom isn’t just South Africa’s most loved business phone solution, the company is also a proud backer of local mountain biking. Euphoria supports and maintains the popular Vasbyt trail in the Tokai Mountain Bike Park in Cape Town. The company also sponsors the emergency number for the park, for those moments when ‘whoop’ becomes ‘oops’.
A number of Euphoria’s execs and customers are mountain bikers, making it a natural fit for the business. Euphoria believes that business telephony, like mountain biking, shouldn’t be a total grind. In fact, the company aims to make its system and service as smooth and flowing as possible. Just like the Vasbyt track.
Euphoria Telecom’s business telephone system is geared to give your business maximum communication power with minimum effort. Custom-built in South Africa to suit local terrain and conditions, Euphoria’s business telephony system is tailored to meet the needs (and budgets) of businesses of all sizes and types.
Euphoria’s platform is based in the cloud, which means that, like Facebook or Gmail, you can access it wherever you are, as long as you have a computer or mobile phone and an internet connection.
Stay on track, anywhere anytime
Unlike traditional phone systems, cloud-hosted VoIP systems make and receive calls via the internet. Calls can be made or received via a mobile phone app, a softphone interface on a computer or from a dedicated VoIP handset. This makes it easy for you and your teams to work at home or the office or wherever they find themselves, keeping things going whether the power is on or off.
Euphoria’s solution incorporates remote time and attendance tracking. These features provide a holistic view of your employees’ working day, from their first login in the morning to sign-off at the end of the day.
Owners and managers can see who is logged into the system, for how long, whether they are busy on calls or not, and what the outcome of those calls was (a sales, a service request, and so on). This makes it easy to manage your people whether they are in the office, on the road, or working remotely.
Employees stay logged in when available and can pause their sessions if they go on a break. This activity can be viewed globally across the organisation, so you can see which staff members are available at any time.
With these systems in place, you can implement KPI (Key Performance Indicator) structures based on accurate data about employees’ average talk time, workload and capacity. All the data you need can be viewed on Euphoria’s cloud-hosted TMS (Telephone Management System), which makes it easy to extrapolate insights that can help you reorganise to achieve better results.
Euphoria’s TMS allows business owners to control their usage and spend effortlessly. It enables you to manage how many extensions you have, which extensions can call out, enables you to allocate a budget to each extension and get automated reports so you can stay on top of your weekly or monthly usage and costs.
A singular service focus
Euphoria’s 30-day contract is testament to its focus on excellent customer service. The Euphoria team understands that It is entirely in their interest to keep you happy and not to lock you in a contract with complex exit clauses. You are free to leave whenever you want. Being customer-centric is Eu[phoria’s first priority and makes up the heart of its operation. The proof? Euphoria’s very first client, Altech ISIS, is still with the company, a clear illustration of the company’s commitment to keeping its clients satisfied.
With over 200 features, and more being added, Euphoria aims to make the system as comprehensive as possible to serve your every need. It also integrates with Microsoft Teams, Zoho, Zendesk and Freshdesk.
Best of all, Euphoria can save businesses up to 50% on your monthly phone bill without ever locking anyone into a long-term contract.
Switch today and save.
Contact Euphoria today for more information via email@example.com or 087 092 2211.