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Evobikes Launch New Website

By Press Office · 56 comments

Local online cycling store, Evobikes, recently launched an updated website with improved navigation, category breakdown, stock visibility and more. Now in operation for over 10 years, Evobikes has become a staple for many online shoppers, and the recent updates look to improve the shopping experience.

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The biggest improvement to me is the new layout and categories, as well as the detail filtering that is now possible. Also the feature that shows if stock is at a remote warehouse and not at our warehouse. Obviously we are always dependent on supplier’s accurate stock-levels but this is a step in the right direction.
Naas Kruger – Founder & CEO of Evobikes

Visibility of stock location & lead times

Stock will now be shown at either a remote warehouse (3 to 5 day lead-time) or in-stock at the Durbanville warehouse.

Evobikes have asked customers to bear with them as they continually improve the accuracy of local warehouse stock-levels. Also noting that they are first and foremost an online cycling store, suggesting customers purchase online rather than in store.

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Expanded category breakdown

The new site now has a wider category breakdown in the various disciplines (road/gravel/mtb), each with their own component breakdown. For example, if you’re looking for brake pads, you can now search by discipline instead of sifting through all the products lumped together.

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And much more…

The updated site includes further improvements with automatic shipping calculations for bulky items, improved sorting and filtering, wishlisting, more payment options like Zapper and InstantEFT, and a dedicated ‘On Sale’ page for the bargain hunters.

The Evobikes team have migrated all user accounts from the old site so login shouldn’t be a problem. However, they have noted that as with any large scale export and import of data, there are some pricing and stock issues on the new website that should be sorted by the end of this month.

See the new Evobikes for yourself at www.evobikes.co.za
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Comments

Andreas_187
Andreas_187

Oct 14, 2021, 9:40 AM

They stopped replying to emails mid conversation so I haven't ordered anything from them in more than 2 years

Rolf Hansen
Rolf Hansen

Oct 18, 2021, 1:24 PM

Naas emailed me last week Thursday and apologised for the whole debacle. 

He did not offer excuses and admitted that the problem was on their side and that the time it took and poor communication was unacceptable.

There was a mistake in their inventory system and they did not have the part in stock as was originally shown on their site. They ordered the part for me that would take at least 7 days to be delivered to them. This is the part where they should have communicated with me. I would not have had a problem waiting the extra couple of days if someone had just told me about the order or offered me a refund.

They received the part on Thursday morning and it was sent to me with overnight courier and arrived on Friday morning. Unfortunately it was the incorrect part and not what I ordered. Not ideal in the current situation but these things happen. I received a top headset assembly for a 1.5 and not a bottom headset assembly as ordered. This might sound like it could be the same part but the top comes without a crown race and the inside diameter is 38.1 instead of 40 for this reason. The Hope branding on it would also have been upside down had I been able to use it. Just for reference I ordered a Hope EC49/40 bottom headset assembly. 

They made a plan and collected a KCNC replacement alternative from a supplier and sent it by overnight courier to me on Friday but unfortunately it only got delivered today as it is a bit of a luck of the draw to get something delivered on a Saturday. This is the correct part and I have already fitted it to be sure.

Since I had spoken with Naas I was kept in the loop at all times which is exactly what I wanted from the beginning. I do believe that they learnt something form this and hopefully this will prevent this type of issue from occurring in the future.

 

 

Hairy
Hairy

Oct 18, 2021, 2:02 PM

38 minutes ago, Rolf Hansen said:

Naas emailed me last week Thursday and apologised for the whole debacle. 

He did not offer excuses and admitted that the problem was on their side and that the time it took and poor communication was unacceptable.

There was a mistake in their inventory system and they did not have the part in stock as was originally shown on their site. They ordered the part for me that would take at least 7 days to be delivered to them. This is the part where they should have communicated with me. I would not have had a problem waiting the extra couple of days if someone had just told me about the order or offered me a refund.

They received the part on Thursday morning and it was sent to me with overnight courier and arrived on Friday morning. Unfortunately it was the incorrect part and not what I ordered. Not ideal in the current situation but these things happen. I received a top headset assembly for a 1.5 and not a bottom headset assembly as ordered. This might sound like it could be the same part but the top comes without a crown race and the inside diameter is 38.1 instead of 40 for this reason. The Hope branding on it would also have been upside down had I been able to use it. Just for reference I ordered a Hope EC49/40 bottom headset assembly. 

They made a plan and collected a KCNC replacement alternative from a supplier and sent it by overnight courier to me on Friday but unfortunately it only got delivered today as it is a bit of a luck of the draw to get something delivered on a Saturday. This is the correct part and I have already fitted it to be sure.

Since I had spoken with Naas I was kept in the loop at all times which is exactly what I wanted from the beginning. I do believe that they learnt something form this and hopefully this will prevent this type of issue from occurring in the future.

 

 

It is all how people learn and deal with their mistakes that would set them apart from the rest.

Rolf Hansen
Rolf Hansen

Oct 18, 2021, 2:20 PM

16 minutes ago, Hairy said:

It is all how people learn and deal with their mistakes that would set them apart from the rest.

Exactly. The general attitude of Naas and they way they dealt with it impressed me. 

Steady Spin
Steady Spin

Oct 18, 2021, 6:35 PM

Next time you want anything from Hope, order from www.custombikes.co.za. 

They are the importers and based in JHB

Rolf Hansen
Rolf Hansen

Oct 18, 2021, 6:56 PM

20 minutes ago, Steady Spin said:

Next time you want anything from Hope, order from www.custombikes.co.za. 

They are the importers and based in JHB

They did not have stock of what I needed unfortunately.

MORNE
MORNE

Oct 19, 2021, 4:02 AM

9 hours ago, Steady Spin said:

Next time you want anything from Hope, order from www.custombikes.co.za. 

They are the importers and based in JHB

And they are just as useless at comms, not to mention how little they actually know about their own product lines lol. Id rather ‘pay’ someone else to deal with that incompetence on my behalf. 

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